Terms and Conditions
Effective Date: September 10, 2025
1. Website and Service Use
By using our website, you confirm that you are of legal age in your province or state of residence. You agree not to use our website for any illegal purpose or to violate any laws in your jurisdiction.
We reserve the right to immediately terminate your access to our services for any violation of these Terms. Termination of access may include, but is not limited to, blocking your IP address, suspending your user account (if applicable), and prohibiting you from making future purchases. While we cannot prevent you from creating a new account or using a different IP address, we will take all reasonable measures to enforce this policy and protect our services.
2. Accuracy of Information
We work to ensure that all information on our website, including prices, vehicle descriptions, and images, is accurate. However, we cannot guarantee that the information is complete, current, or free of errors. All product and service information is subject to change without notice. We reserve the right to correct any errors and to update information at any time without prior notice.
3. Orders, Payments, and Billing
When you place an order for a vehicle, part, or service, you agree to provide accurate and complete billing information. We reserve the right to refuse, limit, or cancel any order at our sole discretion.
Payment:
All fees are payable in either Canadian Dollars (CAD) or United States Dollars (USD), as selected by you at the time of purchase. Payments are non-refundable and are due upfront unless otherwise specified in your Purchase Order.
Late Payments:
Unpaid fees (within 30 days of the due date) may result in the cancellation of your order and will be subject to a monthly finance charge of 1.5% or the maximum rate permitted by law. You will also be responsible for all collection expenses.
Order Modifications:
If you modify a Purchase Order, any changes in cost will be reflected in an updated order. Incremental increases are payable in accordance with these Terms.
Taxes:
You are responsible for all applicable taxes related to your order, including sales and value-added taxes. You agree to reimburse us for any withholding taxes. If you are tax-exempt, you must provide a valid tax exemption certificate.
Returns:
All sales of parts and accessories are final. We do not accept returns or offer refunds unless the item is found to be defective upon delivery and is reported to us within 14 days of receipt. To report a defective item, please contact our customer service team at sales@platinumcars.ca with your order number and a description of the defect.
4. Intellectual Property
All content on our website, including text, graphics, and logos, is the exclusive property of Platinum Automotive Group or its licensors. You may not reproduce, copy, or sell any part of our website or its content without our explicit written permission. For any such requests, please contact us at marketing@platinumcars.ca.
5. Third-Party Services and Products
Our website may provide access to third-party tools, products, and links to websites not owned by us. This includes dealer-specific products and services that we offer on our site. We offer these for your convenience, but we are not responsible for the content, services, or privacy practices of these third parties. Your use of any third-party tools, products, or websites is at your own risk. We encourage you to review their terms and policies before using them.
6. User Content and Feedback
Any comments, suggestions, or feedback you provide to us may be used by us without restriction. We are not obligated to keep this content confidential, pay you for it, or respond to your comments. You are solely responsible for ensuring your submissions do not violate the rights of any third party.
7. Disclaimers and Limitation of Liability
Our website and all services are provided "as is" and "as available." We do not guarantee that our service will be interrupted, secure, or error-free. To the maximum extent permitted by law, we shall not be liable for any direct, indirect, or incidental damages resulting from your use of our website or services.
8. Indemnification
You agree to defend and hold us harmless from any claim, demand, or legal fees made by a third party as a result of your violation of these Terms or any law.
9. General Provisions
Governing Law: These Terms and any related agreements are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada.
Severability: If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
Entire Agreement: These Terms, along with any other policies posted on our website, represent the entire agreement between you and us.
Modifications: We reserve the right to modify these Terms at any time by posting updates on this page. It is your responsibility to review them periodically. Your continued use of the website after any changes constitutes your acceptance of the new Terms.